We do not offer cash back refunds.All products are final sale. In the event a product is damaged in shipping, or suffers from a major manufacturers defect, then products can be exchanged or store credit issued. Many of the items sold may have a small flaw from the manufacture - guess nothing in life is 100% perfect.
We inspect the items when they arrive and when they leave. Please read description and view any photos that may accompany the item.
There are rare occasions with Zen Cart where more then one person checks out with the same item. Order in first ships, refund for the order that shows second.